Raw Tuner - Support Page

Raw Tuner is a professional-grade instrument tuning application that delivers precision accuracy in a beautifully simple interface. Built by Samuel Haddad-Bacry using cutting-edge web technologies (Pitchy.js, CapacitorJS, W3CSS framework) and powered by OnlineTuner.org, Raw Tuner provides musicians with concert-level tuning capabilities across multiple instruments and tuning configurations.

๐Ÿš€ Getting Started

First Time Setup

  1. Open Raw Tuner in your web browser or launch the app
  2. Grant Microphone Permission when prompted (required for audio detection)
  3. Select Your Instrument from the dropdown menu
  4. Choose Your Tuning (standard tunings are selected by default)
  5. Tap "Start Tuner" to begin tuning

Basic Tuning Process

  1. Play a note on your instrument near your device's microphone
  2. Watch the visual feedback - the needle/pitch ball shows how close you are to perfect pitch
  3. Tune your instrument based on the indicators:
    • Green/Center = In tune โœ…
    • Red/Left = Tune up (tighten string)
    • Red/Right = Tune down (loosen string)

๐ŸŽต Supported Instruments & Tunings

Guitar

Bass Guitar

Ukulele

Orchestral Strings

Folk Instruments

Chromatic Mode

๐Ÿ”ง Features Guide

Visual Tuning Modes

Meter Tuner (Default)

Slider Tuner

Advanced Settings

A4 Reference Frequency

Confidence Threshold

Noise Gate

Tune By Ear Feature

Sound Generator

String-Specific Notes

๐Ÿ” Troubleshooting

Microphone Permission Issues

Problem: "Microphone Permission Required" Error

For iOS (iPhone/iPad):

  1. Go to Settings โ†’ Privacy & Security โ†’ Microphone
  2. Find "Raw Tuner" in the list
  3. Toggle the switch to enable microphone access
  4. Return to the app and try again

For Android:

  1. Go to Settings โ†’ Apps โ†’ Raw Tuner
  2. Tap "Permissions"
  3. Tap "Microphone"
  4. Select "Allow" or "Allow only while using the app"
  5. Return to the app and try again

For macOS:

  1. Go to System Settings โ†’ Privacy & Security โ†’ Microphone
  2. Find "Raw Tuner" in the list
  3. Toggle the switch to enable microphone access
  4. Return to the app and try again

For Windows:

  1. Go to Settings โ†’ Privacy โ†’ Microphone
  2. Ensure "Allow apps to access your microphone" is enabled
  3. Find "Raw Tuner" in the app list and enable it
  4. Return to the app and try again

Tuning Accuracy Problems

Problem: Unstable or Jumping Readings

Solutions:

  1. Increase Confidence Threshold (0.95-0.999)
  2. Adjust Noise Gate to filter background noise
  3. Move closer to the microphone
  4. Reduce background noise in your environment
  5. Play notes more clearly and sustain them longer

Problem: Notes Not Detected

Solutions:

  1. Check microphone permissions (see above)
  2. Lower Confidence Threshold (0.9-0.93)
  3. Increase volume of your instrument
  4. Ensure microphone isn't blocked or muted
  5. Try a different browser if using web version

Problem: Wrong Notes Detected

Solutions:

  1. Check instrument selection matches your actual instrument
  2. Verify tuning selection is correct
  3. Play single notes instead of chords
  4. Reduce overtones by playing closer to the bridge/soundhole
  5. Use fresh strings (old strings can have inharmonic overtones)

Performance Issues

Problem: Slow Response or Lag

Solutions:

  1. Close other browser tabs/apps to free memory
  2. Restart the app by refreshing the page
  3. Check internet connection for web version
  4. Update your browser to the latest version
  5. Try incognito/private browsing mode

Problem: App Won't Load

Solutions:

  1. Clear browser cache and cookies
  2. Disable browser extensions that might interfere
  3. Check internet connection
  4. Try a different browser (Chrome, Firefox, Safari, Edge)
  5. Restart your device

Audio Quality Issues

Problem: Poor Audio Detection in Noisy Environments

Solutions:

  1. Increase Noise Gate setting (-20 dB to -10 dB)
  2. Use a quieter room for tuning
  3. Position instrument closer to microphone
  4. Use headphones to isolate your tuning
  5. Turn off fans, AC, or other noise sources

Problem: Microphone Picks Up Unwanted Sounds

Solutions:

  1. Adjust Noise Gate to filter low-level sounds
  2. Use directional microphone positioning
  3. Mute other sound sources (TV, radio, other instruments)
  4. Close windows to reduce outside noise
  5. Choose appropriate Confidence Threshold

๐ŸŒ Language & Accessibility

Supported Languages

Raw Tuner is available in 11 languages:

To Change Language:

  1. Click the language dropdown (flag icon)
  2. Select your preferred language
  3. Settings are automatically saved

Theme Options

โ“ Frequently Asked Questions

General Usage

Q: Do I need to install Raw Tuner? A: Raw Tuner works directly in your web browser. For mobile users, you can install it as a Progressive Web App (PWA) for offline access and a native app experience.

Q: Does Raw Tuner work offline? A: The core tuning functionality works offline once loaded. However, initial loading requires an internet connection.

Q: Can I use Raw Tuner with electric instruments? A: Yes! Raw Tuner works with both acoustic and electric instruments. For electric instruments, you can either:

Q: How accurate is Raw Tuner? A: Raw Tuner provides professional-grade accuracy suitable for live performance and studio recording. The precision depends on your device's microphone quality and environmental conditions.

Technical Questions

Q: What's the difference between Confidence Threshold and Noise Gate? A:

Q: Why should I adjust the A4 frequency? A: Different musical contexts use different reference pitches:

Q: Can I save my custom settings? A: Yes! Click "Save" in the Advanced Settings section. Your preferences (including instrument, tuning, and technical settings) are automatically restored when you return.

Troubleshooting FAQ

Q: The tuner shows the wrong note for my instrument A:

  1. Verify you've selected the correct instrument and tuning
  2. Check if you're playing a harmonic instead of the fundamental note
  3. Ensure you're playing single notes, not chords
  4. Try adjusting the Confidence Threshold

Q: Why does the reading keep jumping around? A: This typically indicates:

Q: The app says "Wait" but never starts tuning A: This usually indicates a microphone permission issue:

  1. Check browser/app permissions for microphone access
  2. Ensure no other applications are using the microphone
  3. Try refreshing the page or restarting the app
  4. Check if your browser supports Web Audio API

๐Ÿ›  Technical Information

Technologies Used

Core Technologies:

Audio Processing:

Privacy & Data

Data Collection:

Permissions:

๐Ÿ“ž Support Contact

Getting Additional Help

Developer: Samuel Haddad-Bacry - contact here.
Platform: OnlineTuner.org
Built with: Pitchy.js, CapacitorJS, W3CSS framework

Reporting Issues

When reporting issues, please include:

  1. Device type and operating system
  2. Browser version (if using web version)
  3. Instrument and tuning you were using
  4. Description of the problem
  5. Steps to reproduce the issue
  6. Screenshots if relevant

Feature Requests

We welcome suggestions for new features, instruments, or tunings. Consider including:

๐Ÿ“š Tips for Best Results

Optimal Setup

  1. Use a quiet environment when possible
  2. Position your instrument 6-12 inches from the microphone
  3. Play notes cleanly and sustain them for 2-3 seconds
  4. Tune one string at a time rather than playing chords
  5. Use fresh strings for best harmonic clarity

Professional Usage

  1. Save your settings for consistent results
  2. Use appropriate A4 reference for your ensemble
  3. Fine-tune confidence threshold for your playing style
  4. Consider environmental factors (temperature affects tuning)
  5. Double-check tuning before performances

Instrument-Specific Tips

Guitar/Bass:

Violin Family:

Wind Instruments:

This support guide covers the essential features and troubleshooting for Raw Tuner. For additional assistance, please visit OnlineTuner.org or contact our development team.